GrooveWise Support

Need help with a GrooveWise app? You’re in the right place.

Contact us

The fastest way to reach us is email:

support@groovewise.co

We’re a small studio and read every message. We aim to reply within 2 business days. To help us help you faster, please include:

  • The app name and version (in the app, this is usually under Settings or About)
  • Your device and iOS version (e.g., iPhone 15, iOS 18)
  • A clear description of the problem and what you were doing when it happened
  • A screenshot or screen recording, if you can

Frequently asked questions

How do I report a bug? Email support@groovewise.co with the details above. Bug reports genuinely help — thank you for taking the time.

How do I request a feature? We love ideas. Send them to support@groovewise.co and tell us what you’re trying to do; that context helps us design the right thing.

How do I get a refund? Purchases are handled by Apple, not by us. Refund requests go through Apple at reportaproblem.apple.com.

How is my privacy handled? See our Privacy Policy at groovewise.co/privacy. Short version: we collect as little as possible and never sell your data.

Do you offer support in other languages? Right now we provide support in English. We’ll do our best to help regardless.

Brush by GrooveWise

Do I need a smart toothbrush? No. Brush guides you through every zone with any toothbrush, manual or electric. A supported smart toothbrush adds extras: sessions that start and pause with the brush, live angle coaching, and switching the brush off when you’re done.

Which smart toothbrushes are supported? The Colgate hum. More brands are on the way. If you’d like yours supported, tap Ask us to support your toothbrush on the Find Your Toothbrush screen, or email support@groovewise.co with the brand and model.

Colgate and hum are trademarks of Colgate-Palmolive Company. Brush is not affiliated with or endorsed by Colgate-Palmolive.

My Colgate hum won’t connect. Close the Colgate app first (it can hold the connection), switch the brush on next to your phone, and open Settings > Smart Brush. Make sure Bluetooth is on and allowed for Brush in Settings > Privacy & Security > Bluetooth.

How do I delete a session? In the History tab, swipe the session to the left and tap Delete. If it was saved to Apple Health, the Health entry is removed too.

Does Brush save to Apple Health? Yes, if you turn on Save to Apple Health in Settings. Each session of a minute or more is saved as a Toothbrushing entry.

Business & press

For partnership or press inquiries, email press@groovewise.co.

GrooveWise apps are made by GrooveWise LLC.